Introduction
Process
Inspiration
Competitive Research
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​Identified commonalities and differences between the apps
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Features
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Mobile app
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Resident portal / Owner portal
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Pay rent
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Maintenance requests
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User Interviews & Downloading
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Challenge
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Interview plan
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3 user interviews
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Downloading
Affinity Mapping
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Visual categorization of interview notes into categories
Empathy Mapping
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Visual categorization of interview notes into categories
Personas
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Created with help from interviews & synthesis methods.
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Referred to them throughout the entire design process.
Ideation
User Stories
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Based on personas, I listed all of the goals that a user wanted
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Identifies essential functionality with the if, then, so that structure.
Experience Flow
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A path with steps created for user navigation
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Useful for information architecture & creating UI design of individual screens
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Assumption
User Journey
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Goal of a user journey
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Single user journey
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Determined the best state of the map
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Repurpose the problem & user stories
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Steps of the user
Sketches
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One of the most important steps in design
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Controlled thoughts & ideas
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Inspiration
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Layout
Low Fidelity Wireframes
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Shell representation of the mobile application
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Involved parties
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Feedback
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Redesign
Implementation
High Fidelity Wireframes
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Involved Parties
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Internal feedback/redesign
High Fidelity Wireframes - Redesign
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Final screens
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Parties involved
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Redesign
Challenges
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Time
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Survey
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Prototype
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User Tests
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Redesign
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Next Steps
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Development
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MVP+