Introduction
Process
Inspiration
Competitive Research
-
Identified commonalities and differences between the apps
-
Features
-
Mobile app
-
Resident portal / Owner portal
-
Pay rent
-
Maintenance requests
-
User Interviews & Downloading
-
Challenge
-
Interview plan
-
3 user interviews
-
-
Downloading
Affinity Mapping
-
Visual categorization of interview notes into categories
Empathy Mapping
-
Visual categorization of interview notes into categories
Personas
-
Created with help from interviews & synthesis methods.
-
Referred to them throughout the entire design process.
Ideation
User Stories
-
Based on personas, I listed all of the goals that a user wanted
-
Identifies essential functionality with the if, then, so that structure.
Experience Flow
-
A path with steps created for user navigation
-
Useful for information architecture & creating UI design of individual screens
-
Assumption
User Journey
-
Goal of a user journey
-
Single user journey
-
Determined the best state of the map
-
Repurpose the problem & user stories
-
Steps of the user
Sketches
-
One of the most important steps in design
-
Controlled thoughts & ideas
-
Inspiration
-
Layout
Low Fidelity Wireframes
-
Shell representation of the mobile application
-
Involved parties
-
Feedback
-
Redesign
Implementation
High Fidelity Wireframes
-
Involved Parties
-
Internal feedback/redesign
High Fidelity Wireframes - Redesign
-
Final screens
-
Parties involved
-
Redesign
Challenges
-
Time
-
Survey
-
Prototype
-
User Tests
-
Redesign
-
Next Steps
-
Development
-
MVP+