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Introduction
Process
Inspiration
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Competitive Research
  • Identified commonalities and differences between the apps

  • Features

    • Mobile app

    • Resident portal / Owner portal

    • Pay rent

    • Maintenance requests

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User Interviews & Downloading
  • Challenge

  • Interview plan

    • 3 user interviews

  • Downloading

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Affinity Mapping
  • Visual categorization of interview notes into categories

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Empathy Mapping
  • Visual categorization of interview notes into categories

Personas
  • Created with help from interviews & synthesis methods. 

  • Referred to them throughout the entire design process.

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Ideation
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User Stories
  • Based on personas, I listed all of the goals that a user wanted

  • Identifies essential functionality with the if, then, so that structure.

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Experience Flow
  • A path with steps created for user navigation

  • Useful for information architecture & creating UI design of individual screens

  • Assumption

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User Journey
  • Goal of a user journey

  • Single user journey

  • Determined the best state of the map

  • Repurpose the problem & user stories

  • Steps of the user

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Sketches
  • One of the most important steps in design

  • Controlled thoughts & ideas

  • Inspiration

  • Layout

Low Fidelity Wireframes
  • Shell representation of the mobile application

  • Involved parties

  • Feedback

  • Redesign

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Implementation
High Fidelity Wireframes
  • Involved Parties

  • Internal feedback/redesign

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High Fidelity Wireframes - Redesign
  • Final screens

  • Parties involved

  • Redesign

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Challenges
  • Time

    • Survey

    • Prototype

    • User Tests

    • Redesign

Next Steps
  • Development

  • MVP+

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